Delivery Information

How can I track my order?

Upon dispatch of your order, you will receive an email containing tracking details. Click the tracking link to follow the status of your order.

You will need to provide either the Order ID or the Email Address used to place the order. 

How long will it take me to receive my order?
We will aim to have your order picked and packed within 24 hours. You will receive an email confirmation once it ships. Delays may occur around Christmas, Easter and public holidays. Remote deliveries are subject to local transport schedules and may encounter extended delays.

Can I have my order delivered to a different address from my billing address?
Yes. To have your items delivered to a different address, simply enter in the details on our delivery information page during the check out process..

How do I send different items to different people at different addresses?
You will need to create a different order for each of the different addresses.   

If you have not received your order within the estimated delivery time, or have any other questions about your order, please contact customer service.

Return certificate: The buyer must provide physical picture information within 7 days after signing for the goods, and ensure that the goods have not been used and are not damaged.
process: After the after-sales confirm that the situation is true, the buyer needs to return the problematic product and its accessories, manuals, shopping vouchers, packaging, anti-counterfeiting labels, etc., and the used products will not be returned.